Welcome to Exchange World BD. Your privacy is very important to us, and we are committed to protecting your personal information. This Privacy & Policy page outlines how we collect, use, store, and protect your information when you use our services—whether you’re buying a new mobile phone or exchanging your old device.

1. Information We Collect

We collect the following types of personal and non-personal information when you interact with our website, store, or services:

a. Personal Information:

• Full Name

• Phone Number

• Email Address

• Billing & Shipping Address

• National ID/Passport (if required for verification or exchange)

• Payment Details (processed through secure third-party gateways)

b. Device Information:

• IMEI Number

• Device Model & Brand

• Condition of Old Device (for exchange purposes)

• Photos of Device (optional for online exchange requests)

c. Usage Information:

• Browsing behavior on our website

• Device type, browser, and IP address

• Purchase and exchange history

2. How We Use Your Information

We use the collected information to:

• Process orders and exchanges

• Confirm user identity for exchange transactions

• Provide customer support and service updates

• Send order confirmations and promotional offers

• Improve our website, services, and customer experience

• Prevent fraud and maintain security

3. Sharing Your Information

Your information is never sold or rented to third parties. However, we may share your data in the following scenarios:

• With trusted third-party service providers (payment gateways, delivery services, etc.)

• When required by law, legal proceedings, or governmental authorities

• To protect the rights and safety of Exchange World BD, our customers, or others

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings.

5. Data Security

We take the protection of your personal data seriously and implement industry-standard security practices, including:

• Secure Socket Layer (SSL) encryption

• Regular data backups and software updates

• Access controls and data encryption where necessary

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that, data is securely deleted.

7. Your Rights

You have the right to:

• Access your personal information

• Request correction or deletion of your data

• Opt out of marketing communications

• Withdraw consent at any time

To exercise your rights, please contact us at [insert contact email].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Updates to This Policy

We may update this Privacy & Policy page from time to time. All changes will be posted here with a new effective date. Please review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to reach out:

Exchange World BD
📍   Shapla Mansion, Chandana Chowrasta,           Gazipur
📞  +8801838-355898
📧  contact@exchangeworldbd.com
🌐  https://exchangeworldbd.com